When it comes to our homes and businesses, everybody understands the importance of cleanliness. It is the responsibility of every member of the household or business to try and keep their space tidy.
However, to create a really clean space, it is often best to leave it to the professionals. When you are in the market for a cleaning service company, it is important not to just hire the first service you come across. There are a few key qualities that differentiate a high-quality cleaning company from the rest.
Here is our guide on what to look out for when hiring a cleaning company.
Before hiring a cleaning service, it is really important to do your own research to ensure that your company of choice has a proven record of quality work. The experts at royal-cleaning.co.uk explain that a great cleaning service company should have the ability to generate references from its past or current clients – and even if the references are offered on the website, you should try to go a little further. Their history and quality of service will mostly depend on the amount of time that they have spent in the business, so online reviews should be perfect for you to begin your research.
Review sites like Yelp or the review feature that Google provides will make it simple for you to understand previous customers’ opinions about the cleaning service that you are considering. From there, you will get a completely objective impression about the reputation of the company itself without being duped by reviews made by the company itself. If possible, emailing or calling other people in the industry or prior clients of the company is also a good way to get honest accounts.
The reputation of a cleaning service company is important, but this is not the only aspect for you to evaluate, and one of the most important factors for you to take into consideration when choosing a cleaning service company is the relevant experience that they have and whether their service fits your cleaning needs. Some cleaning companies offer various cleaning services and packages, whilst others specialize in certain services.
Once you have identified your options, start filtering your choices by what you need. For example, if you are looking for a cleaning service for your business’s large office space, you should choose a company with an industrial carpet cleaner. If you are looking for a weekly cleaning service for your home, you will need to find a cleaning service that can fit flexibly around your schedule.
3. Insurance and Bonding
Accidents can happen, even if you have done everything that you are supposed to do when it comes to vetting a cleaning company, so be sure to check if the company is bonded and insured for accidents. If the answer is no, it may be advisable to choose a different company that is insured as this will protect you from having to pay for repairs or replacements if an accident does happen.
Whether you are hiring a cleaning service for your home or your office, the cleaners will be working in an environment with valuable and important items. Whilst not common, there is the possibility of theft, and without being able to monitor the cleaners the whole time, it can cause a lot of worries. With companies that offer general liability insurance and security bonds, you will be fully reimbursed in case of any incident of theft or damage. When researching various cleaning services, ask them for further details about their liability policies when it comes to damage and theft.
4. Tools and Equipment
Different tasks require different tools, and with a job like cleaning, you need to ensure that potential cleaning services are equipped with the right equipment and the best products. Take a quick look on the Internet to see which type of equipment and chemicals are necessary for the type of cleaning you need, and take the time to talk with your cleaning company to check that they have everything that is needed. There is no point in paying for a professional cleaning service if the job that they do is not very good because they didn’t have the right gear.
If there is a specific product that you would like them to use, then you can either ask them to purchase it, or you can buy it yourself and give it to the cleaners to use. Many people have their favorite scented bathroom cleaners or furniture polishes, and cleaning companies will be more than happy to use the products which you prefer. Providing the materials may even enable you to negotiate down the price of the service.
5. Customer Service
Nowadays, there can be no excuse for poor customer service, and this is especially true when you put all your trust in a professional cleaning company. A clean environment is so important in your home and office, so make sure that they are polite and open to discussion and answering your questions. If the customer service is bad at the start, then it will only get worse. It doesn’t matter whether it is a one-off or long-term deal between the parties, every cleaning company should be able to give you the best results whenever you hire them to clean a home, office, or building.
As customer service is a reflection of a company’s professionalism and dedication to their customers, professional cleaning companies will not want to risk losing people’s trust through complacency and mediocre service. Make sure that every facet of their customer service is up to scratch, from their receptionist who makes appointments to the actual cleaners who turn up to do the job.
Cleaning can be a long and arduous process, and these days many people simply don’t have the time or energy to do it. Hiring a professional cleaning service company will save you a lot of time, hassle, and money in the long run, and finding one that is suitable for you can be very simple if you take the right steps. Follow this guide, and find the perfect cleaning company today.